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Fresh Ideas Live

Fresh Ideas Live

  • Sea Containers, 20 Upper Ground, South Bank, SE1 9PD

Presented by:

Trustpilot Logo Fresh Relevance Logo dotdigital Logo

About the event

We are excited to announce our highly anticipated Fresh Ideas Live event is back and we'd love you to be there! 

Join us at the Sea Containers, one of London's most iconic hotels, for an afternoon of presentations and discussions designed to help you convert more shoppers into customers this holiday season. You will leave the event with valuable ideas and proven best practice examples of how to drive more revenue from your eCommerce marketing.

Join us as we discuss how brands and retailers can acquire more customers, re-engage lapsed buyers and monetize top spenders throughout Black Friday, Cyber Monday and the build-up to Christmas. They’ll help you take advantage of the shift in consumer purchasing patterns and pivot your strategy for maximum holiday season success.

And as our esteemed guest you'll enjoy breathtaking views from the world renowned Lyaness cocktail bar, delicious coffee and canapes with a view. You'll also have the opportunity to engage with fellow Fresh Relevance users and learn from our knowledgeable team and other digital marketing industry leaders.

Inspiring Content

Hear from thought-leaders in email, personalization, and reviews, discussing the ways eCommerce brands are winning with a personalized user experience. After presentations, join the presenters in a panel discussion to discover what's working and what's not working within the ever evolving eCommerce digital marketing space.


Channelling the cruise ship chic style of Sea Containers London, the Studio Foyer is ideal for networking over a tea or coffee. And you won't want to miss after-party drinks at the Lyaness Bar (Voted as one of the top 50 bars in the world).

About the venue


We can’t wait to see you in person again! Spaces are limited so don’t wait too long to sign up ↓


Fresh Ideas Live  Headshot
Hannah Meyer

Senior Marketing Manager

Fresh Ideas Live  Headshot
Frank Brooks

Head of Marketing

Fresh Ideas Live  Headshot
Eddy Swindell

CRO and co-founder
Fresh Relevance



Arrive and relax

Enjoy teas, coffees and networking in the foyer


Welcome and introduction


The gift of personalization: customize your email and web marketing this peak holiday season

Eddy Swindell, CRO and co-founder, Fresh Relevance


User-generated Content: why its effective and how to maximise it

Hannah Meyer, Senior Marketing Manager, Trustpilot


Countdown to Christmas, time to prepare!

Frank Brooks, Head of Marketing, dotdigital



Q&A discussion with Fresh Relevance, Trustpilot and dotdigital


Drinks reception at the Lyaness Bar

Join us for drinks and canap├ęs with a view!


Event finishes

Register now

Sign up to the webinar today


Who should attend?

You will be joined by Heads of, Directors, Managers of Ecommerce from a variety of eCommerce brands. 

How do I get there?

Located on the South Bank, Blackfriars (Circle and District Line) and Southwark (Jubilee line) are the closest tube stations, just a few minutes' walk away. Waterloo (Jubilee, Northern and Bakerloo Line) is also very close and is less than a 12 minute walk away.

Sea Containers London
20 Upper Ground
South Bank
London SE1 9PD

View on Google Maps

Can I bring a plus one?

Tickets are currently limited to 2 representatives per company. We will need them to register to attend so please make sure they have also filled out the registration form on this page. Confirmation of invite will be required at the door.

When will my place be confirmed?

You will receive a confirmation email immediately from laura.thwaites@freshrelevance.com including all of the event details and a diary invite. 

Terms of entry

When attending Fresh Ideas Live, the attendee assumes the risk of suffering an illness or fatality related to COVID-19 as a result of their attendance at event, and agrees (on their own behalf, and on behalf of their estate, heirs, successors and assigns) The event organiser shall bear no liability in respect of any such illness or fatality unless it is proven that the illness or fatality was suffered as a result of the wilful misconduct or gross negligence of the event organiser. No attendee will bring any claim that is inconsistent with this paragraph.

If you feel unwell or have any signs of COVID-19 symptoms you must follow the government guidelines and please cancel your ticket here by contacting events@freshrelevance.com or cancel via your confirmation email.

You can find more information about the rules on the UK government website.

Following government guidelines to reduce the risk of transmission of COVID-19, it is not possible to eliminate that risk entirely.

COVID-19 procedures

As the UK Government lifts COVID-19 restrictions we expect Fresh Ideas Live to take place on 22nd September like any normal event, without social distancing measures and mandatory face masks.

However, to make everyone feel as comfortable as possible we are operating well within the legal capacity of the venue and there is plenty of space to social distance if you wish.

Face masks - All of the hotel staff will wear face masks during service and when working preparing and serving your drinks.

Socially distanced service - The hotel will serve food and drinks as socially distanced as possible. 

Hand sanitiser - The hotel will have hand sanitiser stations positioned around the venue for you to use.

Can you accomodate for dietary requirements?

We are able to accommodate and cater for any dietary requirements as well as offer an alternative vegetarian, pescatarian or vegan menu. Please provide this information when asked to specify dietary requirements on the registration form.

What if I can't make it?

If you can't make it or are running late to the event, please email laura.thwaites@freshrelevance.com

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