Customer loyalty is changing. With more shoppers buying online as a result of the pandemic and the ability to visit a new store at the touch of a button, many consumers are more willing to switch brands and abandon old favorites. This means eCommerce businesses need to work hard to boost loyalty and avoid customers jumping ship to a competitor.
Join the webinar to hear our panel of industry experts share tactics to avoid brand switching and boost customer loyalty, including:
- User-generated content
- Brand communities
- Customer experience & the changing cookie landscape and much more!
In partnership with:
Andre de Gaye
Senior Partner Manager