Webinar: The five key factors of great customer experience

About the webinar

What are the essentials of a great online customer experience, and who are the retailers getting it right?

Join Drapers and Fresh Relevance on this webinar at 2pm on Tuesday 13th November where we’ll be discussing:

• Drapers’ latest report on customer experience - delving into the importance of newness, interactivity, experiential elements, immediacy and the role of inspiration.
• The retailers pushing the boundaries in each.
• Tips for improving your own customer experience.

We will be joined by James Lloyd, ecommerce manager at Weird Fish, and Justis Saayman, head of strategic services at Fresh Relevance.