Webinar: The five key factors of great customer experience
- 13th November 2018
- 14:00 - 15:00
What are the essentials of a great online customer experience, and who are the retailers getting it right?
Join Drapers and Fresh Relevance on this webinar at 2pm on Tuesday 13th November where we’ll be discussing:
- Drapers’ latest report on customer experience - delving into the importance of newness, interactivity, experiential elements, immediacy and the role of inspiration.
- The retailers pushing the boundaries in each.
- Tips for improving your own customer experience.
We will be joined by James Lloyd, ecommerce manager at Weird Fish, and Justis Saayman, head of strategic services at Fresh Relevance.