Flexible and modular feature menu.
Build your bespoke bundle, tailored to your unique personalization needs.
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Choose a plan:
Add one or more channels:
Web Personalization
Personalize your website and mobile app with real-time product recommendations, geotargeting, weather tools and more, using sophisticated targeting rules. Unlimited web impressions included.
Email Personalization
Personalize your bulk, triggered and transactional emails with live content that updates at open time. Includes product recommendations, social media feeds, web crops, geotargeted personalization including weather tools and more. Unlimited email opens included.
Triggered Emails
Send triggered cart and browse abandonment, purchase complete and custom triggered emails to your customers, based on their behavior on your site. Fully integrated with your chosen ESP.
Triggered SMS
Send SMS messages to recover abandoned browse and cart sessions. Personalize messages and trigger them based on custom signals, e.g. for bespoke offers. Fully integrated with your SMS provider.
Add add-on modules:
Social Proof
Enhance your cross-channel marketing with compelling urgency messaging and rating and review data from your existing product ratings provider.
Behavioral & Social Targeting
Target your customers based on their behavior - including price drop & back in stock alerts. Export your segments to your ESP and re-target customers on social channels.
Geotargeting
Engage shoppers through localized marketing, based on their current or preferred location.
Data Capture
Add targeted, personalized data capture popups/banners to your website. Data Capture popups/banners are triggered by browsing behavior, exit intent or any other data held about the individual shopper.
Optimization
Identify and deploy the best-performing variation quickly for maximum ROI with advanced testing and optimization tools.
Firehose
Export a feed of your customers' behavioral and transactional data to your external applications for further analysis.
Data Import
Import and export data, including person data, offline transactions and extended product data from external sources such as CRM or POS system.
Site Variants
Add support for multiple site variants (e.g. regional variations, outlet sites, other brands) that use the same site structure. Sites must be of a similar HTML structure so they are all able to use a single site script.
Core includes:
Person database
Product database
Experience management
Folder permissions
Reporting
Control group testing
Optimization center
Up to 15 user accounts
Named implementation consultant for up to 4 weeks
Enterprise includes:
Provides all features included in Core, as well as:
SAML 2.0 and Azure AD integration (SSO)
Role-based access control
IP-based allowlisting
RSA encryption
15+ user accounts
Custom content subdomain branding
Custom live API calls
Custom pre- or post-processors for import processes
Named implementation consultant for up to 12 weeks
Platinum Support & Platinum SLA
Named Customer Success Consultant
Web Personalization includes:
Product recommendations
Site editor
Social media feeds (Twitter, Pinterest and Instagram)
Countdown timers
Webcrops
Weather tools
Geotargeted content
Nearest store
Individualized coupons
Image personalization
Data capture banners/popovers
Complex targeting rules
Email Personalization includes:
Product recommendations
Social media feeds (Twitter, Pinterest and Instagram)
Countdown timers
Webcrops
Weather tools
Geotargeted content
Nearest store
Image personalization
Individualized coupons
Complex targeting rules
Triggered Emails includes:
Cart abandonment (single or multi stage)
Browse abandonment (single or multi stage)
Category abandonment
Custom abandonment (form and page abandonment)
Post-purchase emails
Reactivation emails
Complex targeting rules to optimize all triggers
Triggered SMS includes:
Single or multi-stage cart abandonment messages
Single or multi-stage browse abandonment messages
Purchase complete messages
Post-purchase messages
Reactivation messages
Custom triggers
Message personalization
Social Proof includes:
Popularity & scarcity messaging
Integration with your ratings & reviews provider
Enhance your product pages, product recommendations, emails and more with compelling ratings and reviews
Behavioral & Social Targeting includes:
Price drop alerts
Low in stock alerts
Back in stock alerts
Segment builder
Social targeting
Pass segments to ESP
Take segments from ESP (requires Data Import module)
Compare performance metrics on all of your segments
Geotargeting includes:
Regional dynamic content (based on a customer's nearest store, current or preferred location)
Recommendations filtered by product location
Store details
Custom geofences
Optimization includes:
Automatic optimization of individual pieces of content, or the entire CX, across channels
Auto-ending of A/B tests
Google Analytics integration
Data Import includes:
Import data incl. person data
Offline transactions
Extended product data incl. related products from external sources, such as CRM or POS system
FAQs
Can you help me get going?
Absolutely. All new Fresh Relevance customers receive a personalized onboarding package to help them get the most out of the system and increase sales. You get access to a named implementation consultant, account manager and our expert support team. And, if you need more help, consider our professional services, where we do all the work and you get the results.
What do you base your pricing on?
Our pricing is based on website activity (monthly page views), not web impressions or email opens. This means you can use the purchased solutions as often as you like - the monthly costs remain the same.
How am I charged?
Our contracts are on an annual basis. You can pay monthly via Credit Card or Direct Debit or annually via bank transfer.