How to boost loyalty and avoid customers switching to different brands
Customer loyalty is changing. With more shoppers buying online as a result of the pandemic and the ability to visit a new store at the touch of a button, many consumers are more willing to switch brands and abandon old favorites. This means eCommerce businesses need to work hard to boost loyalty and avoid customers jumping ship to a competitor.
That’s why we’ve called upon the experts at Storey, Adyen, Space 48, Mapp, Visualsoft, Antavo, Miappi and Mention Me to provide a comprehensive guide to brand switching and customer loyalty.
You’ll learn more about tactics including:
- Live chat
- Segmentation
- Loyalty programs
- Triggered emails
- User-generated content
- Checkout optimization
and much more!
Download the eBook now to start boosting customer loyalty.