Did you know that 73% of consumers point to customer experience as an important factor in their purchasing decisions (PwC).
With a crowded eCommerce landscape and consumers being more willing to switch brands, getting the eCommerce customer experience right can be a vital differentiator, paving the way for increased loyalty retention and revenue.
That's why we've called upon the experts at Odicci, Mapp, BigCommerce, Feefo, Antavo, Klarna and thinkTribe to bring you a comprehensive guide to providing a conversion-boosting customer experience from the minute a new visitor lands on your website.
You'll learn more about tactics including:
- Data capture and gamification
- Welcome email series
- Product recommendations
- Ratings and reviews
- Cart and browse abandonment
- Loyalty programs
Plus, you'll also learn how to monitor your customer experience with Google's Core Web Vitals.