Optimizing the eCommerce customer experience for new visitors

Did you know that 73% of consumers point to customer experience as an important factor in their purchasing decisions (PwC). 

With a crowded eCommerce landscape and consumers being more willing to switch brands, getting the eCommerce customer experience right can be a vital differentiator, paving the way for increased loyalty retention and revenue. 

That's why we've called upon the experts at Odicci, Mapp, BigCommerce, Feefo, Antavo, Klarna and thinkTribe to bring you a comprehensive guide to providing a conversion-boosting customer experience from the minute a new visitor lands on your website.

You'll learn more about tactics including:

  • Personification
  • Data capture and gamification
  • Welcome email series
  • Product recommendations
  • Ratings and reviews
  • Cart and browse abandonment
  • Loyalty programs

Plus, you'll also learn how to monitor your customer experience with Google's Core Web Vitals.