Real-Time Marketing Report for May 2014

This is a monthly report by Fresh Relevance, to provide statistics on the effectiveness of real-time email marketing. This report covers our clients' cart and browse recovery for May 2014. (Previous report for April 2014; Next report for June 2014)

Key observations:

  1. Sales uplift from real-time email marketing is 12.02% (8.11% from cart recovery plus 3.91% if browse recovery is done too). It's about the same as last month.
  2. The Identification and Real-Time Cart Abandonment chart is copied from last month. The identification rate is of all visitors to an eCommerce site, whether or not they use product or cart pages. There is a lot of variabilty between clients and data is confidential, so this chart just shows the trend line.
  3. I'm only charting one type of Cart Abandonment figures (see last month for both types) to avoid confusing casual visitors.
  4. The usual warnings apply. There is a lot of variation in sales uplift across our clients - everyone is making money, but not equally so. And, as with all such data, there is room for error in these figures. The recorded results could be too high, because some customers were going to buy anyway even if we didn't send recovery emails, or too low because some were reminded by the emails but bought in a way that we couldn't measure. We do our best, but nothing is 100% accurate. NB: as with all these reports, I exclude outliers who get more than 20% sales uplift from real-time marketing (we occasionally see over 100% for clients who sell small numbers of high-priced products!), so the results reflect typical companies.
Statistic May Figures Notes
Sales uplift 12.02% (8.11% from cart recovery plus 3.91% if browse recovery is done too. Extra sales attributed to Fresh Relevance, compared to normal sales.
Sample Size for Cart Recovery data about 1 billion page views (less for the browse data) From a representative sample of Fresh Relevance clients worldwide.
Proportion of Carts Abandoned 64.70% by number Number of abandoned carts/total number of carts.
Value of abandoned carts/total value of carts.
Average Order Value of recovered purchase as opposed to regular purchases 7% Higher for a recovered purchase Cart recovery emails.
Proportion of revenue from browse recovery 32.52% Browse recovery revenue / cart+browse recovery revenue (for clients doing both)
Average return from a single cart recovery email £12.88 Cart recovery emails.
Average return from a single browse recovery email £1.56 Browse recovery emails (more of these are sent than cart recovery emails).

Copyright © Fresh Relevance. You are welcome to reuse this data on public Websites, provided it is attributed prominently with a link to this page as follows: Data from Fresh Relevance Ltd.

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