Explore proven strategies and workshop techniques for improving your customer retention online

5% increase in retention resulting in a 25% increase in profit, it’s no wonder that for many merchants, it’s a huge area of focus. The bigger your online sales, the bigger the problem!

So why is getting it right so difficult?

We’ve teamed up with JH to bring you an exclusive workshop designed to demystify building a retention strategy that works for your business, your customers, and your industry.

In this workshop, we’ll be covering proven strategies for improving your customer retention online, as well as workshop techniques that will enable you to discover your own unique ‘key brand ingredients’ for retaining and growing a loyal customer base.

Key takeaways:

  • Proven strategies for improving your customer retention
  • Actionable insights you can use in your business
  • Workshop techniques to uncover the key touchpoints that will retain your customers – and where to focus your efforts

Who this event is for:

  • eCommerce Merchants & Omnichannel Retailers
  • Heads of Digital
  • eCommerce Managers/Directors
  • Marketing Managers/Directors


The knowledge and tools to develop or improve your eCommerce retention strategy that works for both your business and your customers.

PLUS you will also receive two in-depth reports on retention in eCommerce post-workshop, to provide you with the background research you need to make informed strategy decisions.

We hope to see you there!

In partnership with:


Vicky Beech

Partnerships Manager

Fresh Relevance

Jamie Huskisson



Watch now