customer-success

Customer Success

Achieve your business goals faster with our dedicated team of experts

The customer team at Fresh Relevance is made up of experts committed to helping you make the most of our platform.

Quick to respond

Proven process

A true partnership

From onboarding and implementation to continued optimization of campaigns as business goals grow and change, our team ensures every client is successful.

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“There’s a sense of partnership, which I haven’t experienced with other tech solutions. It feels like Fresh Relevance is invested in our business and we’ve seen that bear out in our performance.”

Zach Simbrow, CEO, Van Der Hout 

Our Team

Our customer department is split into 5 teams, each with their own area of expertise to support you with all aspects of your automation and personalization campaigns.

We work collaboratively as an extension of your team to get you up and running on the platform, tailoring our support to your unique business needs.

Customer-Success

“The Fresh Relevance team help us develop ideas specific to our business. They teach us how to make changes ourselves & help train new team members.”

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Onboarding Team

Dedicated project manager

Delivers initial training

Assists in meeting timescales

Regular project updates

Account Management

Regular meetings

Quarterly business reviews

Annual business reviews

Updates on new features

Customer Success

Custom workshops

Training sessions

Focus Group training sessions

Best practice guidance

Professional Services

Strategic consulting

Technical consulting for custom integration or development work

Build, test and deploy custom content

Customer Support

Experts to assist with queries and troubleshooting

Assists with technical implementation and configuration

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Onboarding

Our customer team is there from the outset to help you seamlessly integrate Fresh Relevance into your marketing mix and launch the campaigns that are a priority for your business.

With a dedicated project manager, training delivered by platform experts, and regular meetings with your account manager to keep your business goals at the forefront of all work, we ensure that you get the most out of your investment from the moment you come onboard.

Customer-Success

“With a lot of other providers, you have to pay for specialist packages if you require any kind of support. With Fresh Relevance, I’ve never seen anything like the level of support we receive.”

Charles Kraus, Senior CRM Manager, Buyagift
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Account Management

You’ll have a dedicated account manager, who runs quarterly business reviews to evaluate your campaigns, report on goals and KPIs and identify opportunities for growth and optimization.

Customer-Success

“Account management talks to you like you’re the only person in the room, analyzes everything you’re doing in depth and helps you to see what you’re missing.”

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Customer Success

Our customer success team offers training and workshops, runs regular live sessions covering different tactics and explores the platform capabilities to help you take your marketing to the next level.

Customer-Success

“The customer success managers are fantastic.”

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Professional Services

You can also take advantage of the expertise of our professional services team to get custom projects built with no strain on your own resources. We offer technical and strategic consultancy services designed to help you build out a comprehensive plan or roadmap to achieve your business goals.

Customer-Success

“Fresh Relevance was able to help us with custom work to fit our needs.”

Charles Kraus, Senior CRM Manager, Buyagift
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Customer Support

Our support team is on hand to answer any questions about the platform with their deep knowledge of the product.

Customer-Success

“The support team is great – they’re always on hand to help. It’s the big difference between Fresh Relevance & competitors.”

Chris Hibbard, Web Content & UX Manager, FFX
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Learning with Fresh Relevance

Our customers have a myriad of different resources at their disposal, from educational videos on using the platform effectively to our tactics library and lookbooks. We host regular webinars and events which offer customers the opportunity to network and be part of a true community of like-minded marketers with a vision of achieving personalization and automation perfection.

Customer-Success

“Fresh Relevance holds interactive webinars with clients based on specific elements of their service, linked back to individuals’ aims or problems.”

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9.8/10

Quality of support rating on G2

Discover how the Fresh Relevance personalization platform can help you and your business grow