Achieve your business goals faster with our dedicated team of experts
The customer team at Fresh Relevance is made up of experts committed to helping you make the most of our platform.
Quick to respond
A true partnership
From onboarding and implementation to continued optimization of campaigns as business goals grow and change, our team ensures every client is successful.
“There’s a sense of partnership, which I haven’t experienced with other tech solutions. It feels like Fresh Relevance is invested in our business and we’ve seen that bear out in our performance.”
Zach Simbrow, CEO, Van Der Hout
Our customer department is split into 5 teams, each with their own area of expertise to support you with all aspects of your automation and personalization campaigns.
We work collaboratively as an extension of your team to get you up and running on the platform, tailoring our support to your unique business needs.
“The Fresh Relevance team help us develop ideas specific to our business. They teach us how to make changes ourselves & help train new team members.”
Proven Process for Success
Our customer team is there from the outset to help you seamlessly integrate Fresh Relevance into your marketing mix and launch the campaigns that are a priority for your business.
With a dedicated project manager, training delivered by platform experts, and regular meetings with your account manager to keep your business goals at the forefront of all work, we ensure that you get the most out of your investment from the moment you come onboard.
“With a lot of other providers, you have to pay for specialist packages if you require any kind of support. With Fresh Relevance, I’ve never seen anything like the level of support we receive.”
You’ll have a dedicated account manager, who runs quarterly business reviews to evaluate your campaigns, report on goals and KPIs and identify opportunities for growth and optimization.
“Account management talks to you like you’re the only person in the room, analyzes everything you’re doing in depth and helps you to see what you’re missing.”
Our customer success team offers training and workshops, runs regular live sessions covering different tactics and explores the platform capabilities to help you take your marketing to the next level.
“The customer success managers are fantastic.”
You can also take advantage of the expertise of our professional services team to get custom projects built with no strain on your own resources. We offer technical and strategic consultancy services designed to help you build out a comprehensive plan or roadmap to achieve your business goals.
“Fresh Relevance was able to help us with custom work to fit our needs.”
Our support team is on hand to answer any questions about the platform with their deep knowledge of the product.
“The support team is great – they’re always on hand to help. It’s the big difference between Fresh Relevance & competitors.”
Learning with Fresh Relevance
Our customers have a myriad of different resources at their disposal, from educational videos on using the platform effectively to our tactics library and lookbooks. We host regular webinars and events which offer customers the opportunity to network and be part of a true community of like-minded marketers with a vision of achieving personalization and automation perfection.
“Fresh Relevance holds interactive webinars with clients based on specific elements of their service, linked back to individuals’ aims or problems.”