Enhanced security, customization and support for your complex needs

Fresh Relevance helps you personalize and optimize the experience while catering to your security, support and compliance requirements.

Control access with SSO, role-based, and IP-based allow listing

Transform or combine data from different sources with custom pre-processors on imports

Require RSA encryption on all potentially identifiable identifiers which appear on URLs


“The customer support team is super helpful, probably one of the best companies I’ve worked with.”

Tina Calder, Head of Customer Retention, Awaze 

You can integrate Fresh Relevance with third party systems with custom pre-processors on imports via API, JSON etc. to transform or combine data from different sources.

Your preferred domain/subdomain can be used for links used to fetch dynamic images and for click-throughs on links delivered by Fresh Relevance.

Security is really important to everyone involved in data handling. You can use your Windows / Azure Active Directory / SAML 2.0 Identity Provider to control access to Fresh Relevance. No need to manage separate login accounts and password policies, and no more passwords for your users to remember (or forget). For additional security, you can apply roles to groups of users when using either SAML or Azure AD authentication. And restrict what IP addresses (e.g. offices or homes) that can be used to log in to Fresh Relevance.

Platinum support and Platinum SLA are premium services ensuring that our support has detailed working knowledge of your campaigns, complex requirements and/or high reliance on Fresh Relevance integrated with other systems. To help you scope out new opportunities and implement your unique use cases, your named Account Manager and Customer Success Consultant will empower you through Quarterly Business Reviews (QBRs), customer success workshops and 1-to-1 training sessions with strategic advice and deep dives into system capabilities.

You can support and/or require the use of RSA encrypted email addresses for personalization and exports.

Triggered emails

Convert more carts and recover abandoned sales with browse and cart abandonment messages that are customized for each shopper, e.g. based on cart value, carted brands or customer lifecycle stage.
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Product recommendations

Use AI to tailor product recommendations to each customer and boost ecommerce revenue while meeting your individual business goals.
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Onsite popovers

Support your acquisition marketing with targeted popovers once a shopper lands on your online store to capture data or keep shoppers who are about to leave engaged.
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Social proof

Give customers the confidence to select the product that is right for them and speed up the purchase decision with on-brand social proof.
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Dynamic content

Automatically generate compelling cross-channel content that is up-to-date and personalized based on each shopper’s behavior, context and preferences.
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Behavioral targeting

Treat shoppers differently based on their actions and lifecycle stage with behavioral targeting.
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… and much more

Personalize every shopper’s experience across channels with geotargeting, optimization, customer data management, and search.


Want to see how personalization can increase your KPIs?

Book a tailored demo with us and a member of our team will showcase the platform in action with use cases relevant to your business. Alternatively, request your free personalization audit to receive an analysis of your key digital touchpoints and recommendations on how to optimize your customer experience.