Why choose us
Access control with single sign-on (SSO) or based on role/IP address
Security is really important to everyone involved in data handling. You can use your Windows / Azure Active Directory / SAML 2.0 Identity Provider to control access to Fresh Relevance. No need to manage separate login accounts and password policies, and no more passwords for your users to remember (or forget). For additional security, you can apply roles to groups of users when using either SAML or Azure AD authentication. And restrict what IP addresses (e.g. offices or homes) that can be used to log in to Fresh Relevance.
Platinum SLA, support & account management
Platinum support and Platinum SLA are premium services ensuring that our support has detailed working knowledge of your campaigns, complex requirements and/or high reliance on Fresh Relevance integrated with other systems. To help you scope out new opportunities and implement your unique use cases, your named Account Manager and Customer Success Consultant will empower you through Quarterly Business Reviews (QBRs), customer success workshops and 1-to-1 training sessions with strategic advice and deep dives into system capabilities.
Custom live API calls
You can integrate Fresh Relevance with third party systems with custom pre-processors on imports via API, JSON etc. to transform or combine data from different sources.
Custom content subdomain branding
Your preferred domain/subdomain can be used for links used to fetch dynamic images and for click-throughs on links delivered by Fresh Relevance.
Security
You can support and/or require the use of RSA encrypted email addresses for personalization and exports. You can also restrict API calls to specific IP addresses.
White-glove onboarding
Our white-glove onboarding package covers the more complex integration requirements of enterprise clients. Specialist project managers will help your team through the integration process, including liaising with multiple stakeholders in your business, such as marketing, eCommerce, operations, IT, compliance, legal, data protection. The standard 16 week onboarding package can be customized to include whatever level of project management or support you need.
“The customer support team is super helpful, probably one of the best companies I’ve worked with.”
Tina Calder, Head of Customer Retention, Awaze
How we boost eCommerce revenue
- Triggered emails
- Product recommendations
- Onsite popovers
- Social proof
- Dynamic content
- Behavioral targeting
- and much more
Triggered emails
Convert more carts and recover abandoned sales with browse and cart abandonment messages that are customized for each shopper, e.g. based on cart value, carted brands or customer lifecycle stage.
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Product recommendations
Use AI to tailor product recommendations to each customer and boost eCommerce revenue while meeting your individual business goals through effective cross-selling, up-selling and deep-selling.
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Onsite popovers
Support your acquisition marketing with targeted popovers once a shopper lands on your online store to capture data or keep shoppers who are about to leave engaged.
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Social proof
Give customers the confidence to select the product that is right for them and speed up the purchase decision with on-brand social proof.
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Dynamic content
Automatically generate compelling cross-channel content that is up-to-date and personalized based on each shopper’s behavior, context and preferences.
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Behavioral targeting
Treat shoppers differently based on their actions and lifecycle stage with behavioral targeting.
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… and much more
Personalize every shopper’s experience across channels with geotargeting, optimization, customer data management, and search.
Watch our platform in action