Uncover key loyalty factors along the customer journey

Preview of customer loyalty report

The Fresh Relevance Loyalty Report breaks down the pillars along the purchase journey that convert first time buyers into repeat purchasers and make loyal customers buy again and again.

The report provides critical insights straight from consumers’ mouths about what they want most from retailers in exchange for their loyalty.

Learn how to drive customer loyalty across each stage of the purchase journey:

  • Consideration
  • Decision
  • Fulfillment
  • Post-purchase

Plus, find out how the cost of living crisis has impacted customer loyalty.

Methodology: We worked with Censuswide and polled 2000 nationally representative consumers in the UK. 


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