A practical guide to joining the dots between teams to create personalized cross-channel customer journeys, increase efficiency and boost conversions.

Learn how to:

  • Collaborate across teams on eCommerce tactics including product recommendations, data capture and social proof
  • Map out cross-channel, conversion-boosting customer journeys that enhance the customer experience

See what’s inside:

Over the pandemic, eCommerce retailers and brands were presented with an opportunity to convert a larger pool of people into customers and foster loyalty as consumers headed online to do their shopping.

However, with the threat of a recession looming large, eCommerce businesses can’t be complacent and the actions retailers and brands take now will have huge implications for their future.

In order to succeed amidst less staff and tighter budgers, operational efficiency is key and effective collaboration across teams has never been more crucial.

Download the eBook to learn how eCommerce businesses can join the dots between teams to create personalized cross-channel customer journeys, increase efficiency, and ultimately boost conversions.

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