The customer department at Fresh Relevance is made up of experts committed to helping our customers make the most of our platform and achieve their business goals.
From onboarding and implementation to continued optimization of campaigns as business goals grow and change, our team ensures every client is successful.
Keep reading to learn more about how the team is structured and our proven process for customer success.
The team
Our customer department is split into 5 teams, each with their own area of expertise and mission to support our customers with all aspects of their automation and personalization campaigns.
We work collaboratively as an extension of our customers’ teams to get them up and running on the platform, and tailoring it to achieve each customer’s individual business needs.
Our proven process for success
Onboarding
Our onboarding, support and account management team are there from the outset to help our customers seamlessly integrate Fresh Relevance into their marketing mix, and launch the campaigns that are a priority for their business.
With a dedicated project manager, training delivered by platform experts, and regular meetings with their account managers to keep business goals at the forefront of all work, we ensure that customers get the most out of their investment from the moment they come onboard.
Ensuring ongoing success
Our account management and customer success teams are available and invested in the success of our customers every step of the way. A dedicated account manager runs quarterly business reviews with our clients to evaluate campaigns, report on goals and KPIs and identify opportunities for growth and optimization.
Our customer success team offers training and workshops, as well as running regular live sessions covering different tactics and exploring the platform capabilities to help customers take their marketing to the next level.
Customers can also take advantage of the expertise of our professional services team to get custom projects built with no strain on their own resources. We offer technical and strategic consultancy services designed to help customers build out a comprehensive plan or roadmap to achieve their business goals.
Our support team is on hand to answer any questions about the platform with their deep knowledge of the product.
Learning with Fresh Relevance
Our customers have a myriad of different resources at their disposal, from educational videos on using the platform effectively to our tactics library and lookbooks. We host regular webinars and events which offer customers the opportunity to network and be part of a true community of like-minded marketers with a vision of achieving personalization and automation perfection.
You don’t have to take our word for it. Check out how we helped jewellerybox achieve eCommerce success, or hear it straight from our customer’s mouths over on G2.
