Are you experiencing…

  • Stagnant revenue growth
  • Doubts around how to optimize CR, AOV and retention
  • Fragmented tech stack
  • Disjointed customer experience and marketing channels
  • Under-performing email marketing 
  • Lack of resource

 

Book your free personalization audit today

Fresh Relevance personalization audit

In the current economic climate, it’s essential for eCommerce businesses to constantly review and optimize marketing efforts in order to generate online revenue as effectively and efficiently as possible.

With our free audit, you can take a step back and review the status quo.

We’ll provide you with a thorough analysis of your cross-channel customer experience. Using industry benchmarks, we’ll identify current gaps and highlight opportunities to improve conversion rates, customer lifetime value and online revenue.

So you can make 2023 your strongest year yet.

Request your audit

Metrics uplifts from personalization within the first 12 months

online revenue

+30%
online revenue

web conversion rate

+18%
web conversion rate

average order value

+15%
average order value

What exactly do I get from the personalization audit?

  • Analysis of key digital touchpoints, incl. your eCommerce site, BAU and triggered messages, where you sit within the market, and untapped revenue growth opportunities
  • Current gaps in your customer journey for the key lifecycle stages acquire, grow and retain
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  • Recommendations on how to engage shoppers across the purchase funnel
  • Tips on how to optimize your customer experience to boost conversions
  • Opportunities for marketing database growth

What’s the personalization audit process?

  1. We’ll set up an initial introductory call with you to understand your business goals and challenges. This will involve some qualification to ensure that we’re a good fit for each other.
  2. We’ll then review key digital touchpoints across the customer journey, with a focus on the product discovery, purchase and post-purchase experience.
  3. We’ll review the findings and identify areas of improvement and quick wins, incl. examples.
  4. We’ll deliver the findings in a report that is easy to share with your internal team
  5. Finally, we’ll set up a call with you to discuss the findings and offer an opportunity for you to ask further questions.
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Average 4.8 Rating On G2

Almost anything is possible with it, and their support is second to none.

Jonathan B, E-Commerce Executive

Optimizing / personalizing / simplifying our email marketing is saving us time and money and creating more revenue overall.

Louisa B, Email Marketing Manager

Significant reduction in production time, increase engagement, reduced attrition and more ecomm conversions to offer bookings.

Nicola B, Global Director of CRM and Merchandising

Book your free personalization audit today.

book your audit