Getting Personal sees sales uplifts with dynamic name personalization and triggered emails
Find out how Getting Personal increases sales and recovers lost cart abandonment revenue.
Getting Personal wanted to highlight their specialist personalized products in their marketing through the use of personalization
Getting Personal is a UK-based online retailer of unique and personalized gifts.
They wanted to highlight their specialist personalized products in their marketing through the use of eCommerce personalization.
After looking at a couple of personalization platforms, the company chose Fresh Relevance.
sales uplift from dynamic name personalization
increase in click-through rates from dynamic name personalization
sales uplift with multi-stage browse abandonment program
increase in conversion rates from dynamic name personalization
Dynamic name personalization
The Getting Personal team were keen to take the images of their personalized products to the next level with dynamic name personalization in their marketing emails, overlaying the customer’s name on top of their product images.
The team tested the effects of dynamic name personalization on their emails with a series of A/B tests. “With dynamic name personalization, our click-through rates increased by 15%, our conversion rates increased by 7% and we saw a 37% sales uplift,” says Georgina Harding, CRM Manager.
Cart & browse abandonment emails
The Getting Personal team recently boosted the converting power of their browse abandonment emails by adding an extra stage to the email program. “Our multi-stage browse abandonment program is working really well. We set it up 10 months ago and we’ve already seen a 54% sales uplift compared to our single browse abandonment emails,”
“It’s really easy to implement any changes to the campaigns, such as changing the content for major events like Black Friday,” explains Georgina.
“Fresh Relevance makes my job a lot easier,” says Georgina. “Instead of picking products that we think might work well, we know that with Fresh Relevance the product recommendations are being targeted to the customer.”
Since proving the effectiveness of Fresh Relevance’s functionality with email marketing A/B tests, Getting Personal are keen to make use of Fresh Relevance throughout the rest of the customer journey.