We’ve already posted our 6 top tips for boosting your Black Friday sales. Now let's take a look at some of those email campaign tactics in action for eCommerce stores. Read on for 7 of our favorite Black Friday email content examples that make us want to shop at each of these companies' online store.
1) User generated content
User generated content is a great addition to any email, allowing you to show holiday shoppers what your products look like in real life and reducing your return rates within your email marketing campaign. Interaction with UGC increases in July and stays elevated through September, so it's worth including customer content in your Black Friday email strategy.
Furniture brand Article includes UGC at the bottom of their pre-sale Black Friday sale email, showcasing real-life photos from customers. They also follow UGC best practice by telling shoppers which hashtag to use when snapping their favorite furniture pieces.
Source: Article email
2) Ratings and reviews
Customer reviews ease purchase anxiety and boost conversions. In fact, one in two consumers will extensively research and compare options before whipping out their credit cards and over half of consumers look for star ratings when making a purchase. So make your products stand out amidst a sea of Black Friday offerings by including reviews and ratings in your Black Friday email campaigns.
This email example from Bose isn't just stylish, it's packed full of substance too with five star customer reviews and ratings alongside the products displayed.
Source: Bose email
3) Cart and browse recovery emails
With deals coming at them left, right and centre, Black Friday shoppers can find themselves hopping between multiple websites and devices to bag the best deals for their holiday shopping. For shoppers who might have got distracted and switched to another website before making a purchase from your store, win them back with cart and browse recovery emails. The average Fresh Relevance client doing cart and browse abandonment makes £120k extra sales for each £1M of turnover, making this a lucrative Black Friday email tactic.
Zee & Co sends cart abandoners an email with details of the carted items and a reminder of their Black Tag event.
Source: Zee & Co email
4) Price drop alerts
Another type of triggered email worth adding to your Black Friday toolkit is price drop alerts. Use these emails during Black Friday weekend to let everyone who has shown interest in the product know that it just got cheaper. With sales uplifts averaging 3%, price drop emails are an essential email marketing strategy during Black Friday.
Columbia alerts admirers of a particular shirt to the fact that this product is now available at a lower price, using prominent product imagery to remind shoppers of the item and enticing them with their fun ‘reveal new price' call to action.
Source: Columbia email
5) Dynamic countdown timer
The clock is always ticking when it comes to Black Friday campaigns. So why not make the deadline visual and heighten the urgency with a dynamic countdown timer to count down the days, hours and minutes to the end of the Black Friday deal?
Cottages.com uses their countdown timer to highlight the approaching deadline for their Black Friday offers, helping to speed up the purchase process and increase the desirability of their products by creating urgency in their Black Friday emails.
Source: Cottages.com email
6) Dynamic pricing
During Black Friday (and holiday season in general), price slashing and extra discounts mean prices are often more fluid than normal. So it's important to deliver the most up-to-date pricing in your Black Friday emails to your shoppers to avoid frustration and lost sales.
FFX uses dynamic pricing in their Black Friday emails, serving customers live pricing at the time of opening the email.
Source: FFX email
7) Click and collect
Adobe found that over the course of the 2020 peak season, click and collect averaged 1 in 4 orders, an increase of 40% over 2019's holiday levels. So if your business offers this popular fulfilment option, make sure you shout about it in your marketing emails.
Lakeland dedicates a whole Black Friday marketing email to highlighting their click and collect capabilities, helping to boost conversions by giving those customers who favor this fulfilment option peace of mind.
Source: Lakeland email
With a Black Friday that could see an increasing number of eCommerce-savvy shoppers heading online, the Black Friday email marketing stakes are high. But armed with the best Black Friday tips, tricks and inspiring examples, you'll be able to pull out all the stops to create conversion-boosting emails that help shoppers snap up your best deals.
Make sure you've optimized your customer experience ahead of peak season with our Ecommerce Customer Experience Guide, created in collaboration with the experts at Odicci, Mapp, BigCommerce, Feefo, Antavo, Klarna and thinkTribe.
This blog post is for informational purposes only. Fresh Relevance is not claiming to provide its services to the companies and brand owners referred to in the blog post.