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23 website personalization stats you need to know, now

23 website personalization stats you need to know, now Headshot

By Camilla Bass, Content Marketing Manager

eCommerce website personalization statistics and examples

Website personalization is also known as one-to-one marketing because it allows marketers to treat customers as individuals. And in today's cluttered digital environment, personalization helps eCommerce companies stand out.

Web personalization encompasses a whole range of marketing activities:

  • Product recommendations are based on behavior rather than wisdom of the crowd or business rules.
  • Websites dynamically show a shopper’s favorite brands on the homepage or highlight content based on the shopper’s location or the weather forecast for their area.
  • Website navigation highlights the shopper’s favorite categories.
  • Website pop-ups and banners are tailored to the shopper’s browse behavior on site or lifecycle stage.

Successful website customization ties in with personalized content across email and other channels to provide consumers with a 1:1 customer experience. True personalization engages your shoppers through content that meets their current needs and desires.

Still need convincing? Here's a list of website personalization stats that will change your mind.


Website personalization

1. 89% of digital businesses are investing in personalization. (Forrester)

2. Four in five (80%) companies report an uplift since implementing personalization. (Econsultancy)

3. 80% of consumers are more likely to do business with a company that offers personalized experiences. (Epsilon Marketing)

4. 59% of customers say tailored engagement based on past interactions is very important to winning their business. (Salesforce)

5. Personalization can increase the efficiency of marketing spend by 10 to 30 percent. (McKinsey)

6. Basic personalization can give an 8% sales uplift.  (Fresh Relevance)


Here’s an example of how a home page banner can be personalized based on the shopper’s favorite product category


Product recommendations

7. 45% of online shoppers are more likely to shop on a site that offers personalized recommendations. (Invespcro)

8. 71% of ecommerce websites offer product recommendations. (Internet Retailing)

9. Personalized product recommendations can increase click-throughs by more than 100%, versus generic product recommendations. (Fresh Relevance)

10. 79% of consumers are willing to share relevant information about themselves for personalized product recommendations. (Salesforce)

11. 38% of consumers say they won’t return to an online retailer that recommends things that don’t make sense for them. (Salesforce)

12. Onsite product recommendations can give a 112% sales uplift. (Fresh Relevance)


RipCurl offers personalized product recommendations on the homepage



13. Displaying a popover on our own website increased email newsletter subscriptions by 800%. (Fresh Relevance)

14. The average conversion rate for all pop-ups is 3.09%. The top performers average 9.28% conversion rates. (Sumo)

15. A targeted popover can increase sign-ups by 333%. (Fresh Relevance)



Popovers can be tailored to the customer’s lifecycle stage. Sunuva tempts new customers with the offer of a discount, while Cottages.com welcomes returning browsers with their last viewed product.



16. 59% of consumers say real-time, personalized offers are an important part of the in-store shopping experience. (PWC)

17. 44% of shoppers want brands to personalize coupons based on location .(Episerver)

18. Nearly 60% of people want real-time personalized promotions and offers as they browse your website. (Pure360)

19. 90% of consumers actively use coupons. (Valassis)

20. Coupon users spend 37% more than shoppers who don't use them. (Blippr)

21. 68% of consumers are more likely to join a retailer’s/brand’s marketing list if they receive an instant coupon. (CodeBroker)



22. 61% of smartphone users say they’re more likely to buy from companies whose mobile sites or apps customize information to their location. (Google)

23. Over 84% of marketers currently use location data in their marketing, and 94% plan to in the future. (Factual)


Now you've seen the stats, it's time to get personalizing. Take a look at our checklist and see which four areas of your ecommerce website you should start personalizing now. 

23 website personalization stats you need to know, now Headshot

By Camilla Bass

Content Marketing Manager

As Content Marketing Manager at Fresh Relevance, Camilla manages, writes and edits user-centered content that helps marketers in the eCommerce and travel spaces get their jobs done.